---
title: "The Verify button isn't working, or verification is stuck In Progress"
description: "What to do when a verification won't start, or the status doesn't seem to move."
url: https://support.admiin.com/en/articles/13-the-verify-button-isn-t-working-or-verification-is-stuck-in-progress
collection: "Troubleshooting & FAQs"
updated: 2026-10-26
language: en
---

# The Verify button isn't working, or verification is stuck In Progress

What to do when a verification won't start, or the status doesn't seem to move.

Verification runs a series of identity and business checks in the background. Most of the time it just needs a moment, or the page needs a refresh. Here is how to get it moving.

## The Verify button does nothing when I click it

Verification can only start once the client's core details are complete. Before clicking Verify, check that the client has:

-   The correct entity type and legal name
    
-   A valid contact email and mobile number
    
-   Any required business details, such as an ABN for a company or trust
    

If the details look complete and the button still does nothing, refresh the page and try once more. A refresh clears most one-off glitches.

## The status is stuck on In Progress

In Progress means the checks are still running, which is normal for a while. The page does not always update on its own, so refresh it to see the latest status. Company and beneficial owner checks can take longer than a simple individual check, so a business may sit In Progress while the people behind it are still being verified.

## It still hasn't updated

If a verification has been In Progress for much longer than usual, or the Verify button will not respond after a refresh, contact our support team with the client or entity name. We can check the verification on our side and restart it if needed.