When a client pays through Admiin, the task updates on its own once the payment settles. If a task still shows as overdue or unpaid after a client tells you they have paid, here is what is usually going on.
Card payments usually reflect within a few minutes. Bank transfer, PayID and BPAY payments can take one to two business days to settle before the task moves to paid. If the payment is recent, give it a little time and check again.
Admiin can only update a task automatically when the payment goes through Admiin. If the client paid a different way, the task stays open because Admiin never sees that payment. Common examples are:
Paying the ATO or your firm directly by bank transfer, instead of through the task
Paying an invoice outside Admiin, for example a manual transfer to your account
If the client paid outside Admiin, open the task and mark it as paid so your records line up.
A tax return that results in a refund to the client should not appear as an amount owing. If a refund is showing as an overdue ATO payment, that is not expected. Contact support with the task link and we will correct it.
If the client paid through Admiin and the task is still overdue well after the payment should have settled, contact our support team and include the task link. We can trace the payment on our side and update the status for you.
