Troubleshooting & FAQs

Answers to common questions and solutions for the most frequent issues firms encounter using Admiin.

My client didn't receive their document, invoice or signing link

My client paid but the task still shows overdue or unpaid

The Verify button isn't working, or verification is stuck In Progress

I got an error adding a client, or my new client isn't showing

My client cannot sign in to the client portal

Encrypted and password-protected PDFs