Verification runs a series of identity and business checks in the background. Most of the time it just needs a moment, or the page needs a refresh. Here is how to get it moving.
Verification can only start once the client's core details are complete. Before clicking Verify, check that the client has:
The correct entity type and legal name
A valid contact email and mobile number
Any required business details, such as an ABN for a company or trust
If the details look complete and the button still does nothing, refresh the page and try once more. A refresh clears most one-off glitches.
In Progress means the checks are still running, which is normal for a while. The page does not always update on its own, so refresh it to see the latest status. Company and beneficial owner checks can take longer than a simple individual check, so a business may sit In Progress while the people behind it are still being verified.
If a verification has been In Progress for much longer than usual, or the Verify button will not respond after a refresh, contact our support team with the client or entity name. We can check the verification on our side and restart it if needed.
